Storage Support Graduate Program

Storage Support Graduate Program

Job Description

 

*Job Description

 

About IBM 
IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software uniquely distinguishes IBM from other companies in the industry. 

Our Center:
The Client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets – US, Canada, Europe, Australia and New Zealand.


The Storage Technical Support Apprenticeship Program requires full-time employment with a maximum duration of 12 calendar months . During the learning journey the Apprentice is gaining new skills on the specific skill set that is needed to provide remote technical support assistance to clients and IBM technical personnel on server and data storage products.
During the whole program extensive training and workshop sessions will be conducted, in order to obtain not only deep technical knowledge and understanding of Storage concepts, but also proficient communication skills and corporate culture.
An experienced engineer - Mentor - will be assigned to the apprentice, to provide support and guidance throughout the learning journey.


You will learn how to:
  • Use in an appropriate way IBM communication channels (mail, Same Time, Slack, etc.)
  • Interpret online manuals regarding IBM code and application interfaces.
  • Communicate with other support centers and business units.
  • Develop and demonstrate proficiency in Storage hardware and software platforms.
  • Demonstrate soft skills and technical skills that contributes to client satisfaction.
  • Contribute positively towards the achievement of performance targets in all aspects of the team’s activities.
You will practice how to:
  • Provide remote troubleshooting and analysis assistance for installation, usage and configuration.
  • Answer questions for general usage and operations of system components. Provide problem determination/problem source identification.
  • Review diagnostic information to assist in isolation of a problem cause (which could include interpretation of traces and dumps).
  • Identify known defects and fixes to resolve problems.
  • Provide technical support within established guidelines.
This Apprenticeship will require working on flexible hours.

At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise your technical skills and become part of the IBM Systems Team.